As librarians, we spend our days with parents and children all year. And we've seen parents become overwhelmed or stressed by a child's behavior. Watching a parent and child in a stressful situation, we aren't always sure how exactly to respond. But what could we do to help? What's our responsibility? What can you do when you see a parent screaming at a child at the library or in any public place? Threatening a child in a low, tense voice or spanking a child for touching an object that may have sparked curiosity?
Last year, the Pennsylvania Family Support Alliance held a workshop for children's librarians about just this topic. If you attended, you received some invaluable workbooks and information. If not, you can go to their website for more information.
Family Resources Parenting in Allegheny County can provide some help for parents and librarians as well. I've posted a tip sheet on the wiki if you'd like to look at it and/or print it for your library's community bulletin board.