Wednesday, January 30, 2008

Body Language

In a book by a football player (Joe Montana) about professional coaching, there's a section on the 7 most important roles of a performance coach. It's interesting to think about non-verbal communication, the kind of body language and facial expressions we use. And even more interesting to think about how we might use our bodies to convey these roles that Montana highlights with co-workers and with patrons:

1. Encourage: Give power strength and confidence; supply belief; help release fear and doubt.

2. Support: Be present and available; participate and assist; reinforce and comfort.

3. Challenge: Invite reflection, growth and change; demand honesty and clarity

4. Envision: Dream and imagine; understand goals, plans and processes.

5. Inspire: Be a source of energy; give optimism, desire and will; generate enthusiasm.

6. Counsel: Be an active listener—ask essential questions, understand ideas and feelings, care deeply and take a personal interest.

7. Center: Help the patron to focus and remember; offer calm performance confidence; celebrate, evaluate and re-create.